Nothing less than a really good experience with them. The company is run by stand up people that care, and will do what they say to make things right.
I would give Jon and his crew ten stars if I could. After hiring a different company to install an aluminum fence around our backyard, we were left with a yard full of mud, and a fence that was not up to our HOA code that could literally be lifted out of the ground. The owner was aggressive, blaming me for their mistakes and obvious lies. Their paperwork released them of all liability, and we were screwed. Upon the recommendation of many others, I called Jon, and he was out that afternoon for a consultation. I knew that the original fence was bad, but it was worse than I had even thought. Jon even came back a few hours later to speak with my husband. There was a cancellation the next morning, so they sent two guys out to do repairs. Raul and his partner were wonderful, even replacing a neighbor's older post that had been left damaged by our installation. Our fence now looks like it should have in the first place. Probably better. I just received a text that we will not be receiving an invoice for the work- They fixed our fence for free out of the kindness of their hearts. That is insane. If you are thinking of installing or repairing a fence, call Jon and his guys at American Fence. They are great people, and I can personally attest to the fact that their workmanship is far superior to the competition.
My family had a great experience with American Fence from start to finish...which was only four days! Big thanks to Chris Settle for taking the time and care to ensure that the install went smoothly.
American Fence did a Great job installing our new Chain link fence. They worked with us and listened to our concerns every step of the way. The installation crew did a great job of addressing our concerns. They cleaned up after the job so the only thing that stood out was our new fence. They made certain we knew that if any issues came up after the installation that they would make it good. It was a wonderful experience,
In an attempt to get quotes for building our fence, American Fence was by far the most responsive and easiest company to deal with. Once date was scheduled, there were some delays due to rain and other extenuating circumstances, but the company did a great job of communicating. Above all, the quality of the fence that was built and the skill of the workers was excellent. We are very happy with the result and would call them again for our next project!
Jon M**** is an absolute pleasure to work with. Although the installation process was completed by his staff after his consultation with us, Jon has made himself available since day one as a "go-to" person. With him being a General Manager and having to juggle many things at once, he still makes time to lead by example to his staff by continuing to help with sales and demonstrate to them how customer service should be maintained. Unlike many sales reps, Jon does not just close the deal and disappear, he has remained in the picture to help to ensure the quality of the service he has sold us. At the same time, he was honest and upfront with us about our fencing options and didn't pressure us into the "most expensive" option. American Fence and Supply Company has superior-quality material and quality installation that proves to last much longer than their competitors. In short, Jon is very professional, knowledgeable, honest and has been a pleasure to work with!
"It was a great experience working with American Fence & Supply. I was very impressed with their quick turn around time. The week after the project was quoted I had the new fence installed in my yard. The work crew was very courteous and really seemed to take pride in their work. Additionally, they did a great job cleaning up and the fence came out looking perfect. I am a very happy customer."
"Quote was fair and scheduling install was easy. They marked and installed exactly as requested. Installers were ontime and the it all went smooth and quick. I have recommend them to others and will continue to do so. Thank you American Fence and Supply!"
"I have worked with American Fence on countless projects and would highly recommend them not only for their work product but also their customer service. The entire process from estimate to invoice remains seamless and they keep you informed and up to date on the progress and check in once the job is complete to ensure all is up to your standard and you were pleased. Check them out for all types of fencing installs!"
"If I EVER need ANY fence work in the future, Jon McCoy and American Fence & Supply in Charlotte will be the only call I make! "
Professional installers and patiently showed me how to program the new remotes. Renee helped us out of a jam and came through. Great customer service and support.
Everything was done as quoted and on time. Blake did a great job quoting and the work crew was fast, professional and cleaned up when done. I made several changes along the way and everything was taken care of on time. I am very happy with my new fence. I would use them again and highly recommend this company.