Nothing less than a really good experience with them. The company is run by stand up people that care, and will do what they say to make things right.
I would give Jon and his crew ten stars if I could. After hiring a different company to install an aluminum fence around our backyard, we were left with a yard full of mud, and a fence that was not up to our HOA code that could literally be lifted out of the ground. The owner was aggressive, blaming me for their mistakes and obvious lies. Their paperwork released them of all liability, and we were screwed. Upon the recommendation of many others, I called Jon, and he was out that afternoon for a consultation. I knew that the original fence was bad, but it was worse than I had even thought. Jon even came back a few hours later to speak with my husband. There was a cancellation the next morning, so they sent two guys out to do repairs. Raul and his partner were wonderful, even replacing a neighbor's older post that had been left damaged by our installation. Our fence now looks like it should have in the first place. Probably better. I just received a text that we will not be receiving an invoice for the work- They fixed our fence for free out of the kindness of their hearts. That is insane. If you are thinking of installing or repairing a fence, call Jon and his guys at American Fence. They are great people, and I can personally attest to the fact that their workmanship is far superior to the competition.
"It was a great experience working with American Fence & Supply. I was very impressed with their quick turn around time. The week after the project was quoted I had the new fence installed in my yard. The work crew was very courteous and really seemed to take pride in their work. Additionally, they did a great job cleaning up and the fence came out looking perfect. I am a very happy customer."
"Quote was fair and scheduling install was easy. They marked and installed exactly as requested. Installers were ontime and the it all went smooth and quick. I have recommend them to others and will continue to do so. Thank you American Fence and Supply!"
"I have worked with American Fence on countless projects and would highly recommend them not only for their work product but also their customer service. The entire process from estimate to invoice remains seamless and they keep you informed and up to date on the progress and check in once the job is complete to ensure all is up to your standard and you were pleased. Check them out for all types of fencing installs!"
"If I EVER need ANY fence work in the future, Jon McCoy and American Fence & Supply in Charlotte will be the only call I make! "
Professional installers and patiently showed me how to program the new remotes. Renee helped us out of a jam and came through. Great customer service and support.
Everything was done as quoted and on time. Blake did a great job quoting and the work crew was fast, professional and cleaned up when done. I made several changes along the way and everything was taken care of on time. I am very happy with my new fence. I would use them again and highly recommend this company.